Workforce Management Senior Analyst

Job description

Description Workforce Management Analyst: Full-Time | Hybrid – Seattle, WA Salary Range: $68,344 – $75,938 Be part of something growing - and meaningful This is a new position driven by organizational growth , reflecting the increasing demand for Crisis Connections’ life-saving services. As our impact expands, so does our need for strong workforce planning to ensure help is always available when people reach out in moments of physical, emotional, and financial crisis. As a Workforce Management Analyst , you won’t just support operations - you’ll help shape how our contact center scales, responds, and evolves. Your work will directly enable frontline staff to show up for individuals facing crisis across our community. About Crisis Connections: Crisis Connections connects people in physical, emotional, and financial crisis to compassionate support and critical resources. We serve all people, with an emphasis on King County residents, and we are guided by values of care, inclusion, and empowerment. As demand for our services grows, we are investing in the systems and people that make our mission possible. In this highly visible and impactful role, you will: This role offers the opport...