Branch Manager II

Job description

Job Overview Citadel’s Branch Managers are responsible for the overall success of the branch and serve as the face of Citadel in the community. Branch Managers are responsible for directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals. Through their leadership they are responsible for developing and coaching a successful sales and service team. Incumbent will establish a solid foundation of trust with every customer thereby positioning Citadel as the best choice for all their banking needs. Responsibilities: - Develop and manage a defined market business plan to increase profitability, track performance, and revise plan to optimize performance. Manage and cultivate existing customer relationships by maintaining periodic contact to determine banking needs, financial trends, and changes in the client’s condition and needs. - Manage a book of clients, with emphasis on cross selling and deepening customers’ relationships with the credit union through outside calling. Provide value-based customer service. - Manage daily operation of the branch, including operations, sales, customer service, and security in accordance w...