Onsite Client Operations Manager

Job description

Client Operations Manager Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This is not a remote position and on-site attendance at accounts is required. Duties & Responsibilities: - Responsible for meeting facility revenue goals on a consistent basis - Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS) - Identifies and recommends opportunities to increase productivity - Complies with all release of information related functions, as stipulated by service agreement. - Prepares weekly dashboard and month-end Operational performance reports - Monitors productivity and quality to ensure high customer service satisfaction - Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote. - Assists in selecting, interviewing, hiring, training and terminating of employees - Part...