Member Care Support and Asset Management - Member Care Support I

Job description

TITLE: MEMBER CARE SUPPORT I: STATUS: NON-EXEMPT: REPORT TO: SUPERVISOR - MEMBER CARE SUPPORT: DEPARTMENT: MEMBER CARE: JOB CODE: 1509: PAY SCALE: $20.07 - $20.50 HOURLY: GENERAL DESCRIPTION: Perform and conduct advanced to complex monetary and non-monetary transactions, will also perform complex journal entries and bookkeeping on Member accounts serviced by Member Care. Ensure accurate and timely financial entries to member’s accounts while effectively balancing remittance reports from 3rd party collection agencies, bankruptcy trustees, and auto auctions to ensure accurate financial record keeping. The Representative will also research and resolve variances on account entries and assist Supervisor in special projects. TASKS, DUTIES, FUNCTIONS: 1. Process all Member Care payments and adjustments within SLA. 2. Balance daily teller work, including balancing GL to GL transactions. 3. Review delinquent accounts 150 to 180 days past due and write-off small account balances on personal loans, Visa, and negative shares. 4. Sort legal mail received, process stored vehicle and lien sale notices, and update servicing system to prevent lien losses. 5. Review and close open line-of credit acc...