Contact Center Operations Analyst

Job description

Business Insight Analyst Hybrid - Irvine, CA: Job Type: Full-Time: Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! Mutual of Omaha Mortgage seeks a dynamic Contact Center Operations Analyst to join our team. As a Contact Center Operations Analyst, you will work closely with Marketing leadership and external vendors to support daily operations and ongoing platform improvements. Roles & Responsibilities: - Administer and configure the Five9 contact center platform - Configure and maintain dialing campaigns, IVR f...