Internship Customer insights– NPS & Marketing Analytics Team

Job description

Job Title Internship Customer insights– NPS & Marketing Analytics Team Job Description: Customer insights Intern – NPS & Marketing Analytics Team Start Date: May 2026: Duration: Minimum 6-12 months: Type: Internship (non ‑ thesis): Weekly Presence: 40h: Location: Amsterdam / Best, The Netherlands Internship Title: Customer Insights Intern – NPS & Marketing Analytics Your Role: As a Customer insights Intern within the NPS (Net Promoter Score) and Marketing Analytics team, you will support Philips’ efforts to understand customer feedback, experience performance, and commercial funnel dynamics. You will analyze customer sentiment, operational performance, and marketing insights to help improve customer satisfaction and drive commercial impact. Key Responsibilities: - Collect, clean, and analyze customer experience, NPS, and marketing performance data. - Support deep‑dive analyses on customer feedback, root causes, and improvement opportunities. - Help measure the impact of marketing initiatives, campaigns, and funnel performance. - Identify trends, anomalies, and improvement levers across customer journeys. - Collaborate with marketing, NPS, commercial, and data engineering teams on a...