AR Collections & Route Settlement Coordinator-Springfield

Job description

Description SUMMARY: Daily responsible for assisting customers at the service/pick-up window, creating Over the Counter (OTC) tickets, and ensure the customers get their orders fulfilled in a timely manner. Perform various customer service and accounts receivable duties; analyzing accounts, reconciling accounts, and collecting on accounts. Settling routes and performing timely and accurately reconciles truck receipts and post daily deposits. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Perform primary and secondary duties as assigned by your manager. - Excellent Customer Service skills on phone, e-mail, mail and fax with ability to understand and respond to customer requests/ordering and provide necessary customer service with intent to keep accounts current. Customer satisfaction is top priority. - Greet visitors & customers in a courteous manner, assist with their needs, and direct individuals to appropriate team member when information is requested. - Generate OTC tickets for customers at pick-up window. - Receive and verify payments for company products. - Verifies and pulls daily trip reports for entry. - Prepare daily full-service and other money deposits fo...