Client Service & Ops Spec

Job description

JOB FUNCTIONS: - Responds to orders, general client inquiries, invoice questions and client complaints. - Resolves issues with orders, delivery dates or service. - Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. - Other duties as assigned PHYSICAL REQUIREMENTS: Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances OTHER SKILLS/ABILITIES: - Business proficiency (both oral and written) in English and Italian - Client Service skills - Quality Focus - Problem Solving - Freight Forwarding Knowledge - Documentation Skills - Listening - Resolving Conflict - Ability to Multi-task EDUCATION AND EXPERIENCE: - High School Diploma or GED required. - At least two years industry experience preferred. CERTIFICATIONS AND LICENSES: - Professional certification may be required in some areas.