Part Time Member Services

Job description

Benefits: - Employee discounts - Free uniforms - Opportunity for advancement Job Summary: Weekend Openings: 6a-2p, 9a-5p, 2p-10p, 5p-10p. Weekday Shifts: 3p-10p (with 5p-10p exceptions) Pay starts at $12.50, with a $.50 increase after 30 days of hire and training completion. Great/Flexible for college students Free Black Card when employed with us. The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities - must be able to work at least one weekend day - Greet members, prospective members and guests, providing exceptional customer service. - Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members into the system. - New member sign-up. - Take prospective members on tours. - Facilitate needed updates to member’s accounts. - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. - Assist in maintaining the neatness and cleanliness...