Sr. Operations Agent

Job description

Essential Job Functions: - Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms. - Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment - Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments. - Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department. - Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies. - Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers. - Investigating customer problems and/or complaints and managing to successful resolut...