Benefits Coordinator-Lead

Job description

The Lead Benefits Coordinator coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice to ensure efficient operations and high patient satisfaction. Provides customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage. Serves as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues. Provides guidance, training, and mentorship to Benefits Coordinators while promoting service excellence aligned with the UT Health mission, vision, and patient promise. EDUCATION: EXPERIENCE: - Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. - Provides guidance, training, and mentorship to administrative staff. - Facilitates communication between providers, staff, insurance plans, and patients. - Provides authorizations, referrals and general clerical support in a patient care environment. - Oversees complex authorization and referral proce...