Patient Access Representative, Emergency Department (PRN, As Needed)

Job description

1. Communicates professionally and courteously with all patients/customers and members of the work team while completing tasks in an effective, efficient manner to promote the highest quality of customer service, patient safety and support the facilitation of patient care. 2. Maintains and demonstrates working knowledge to carry out policy and procedure to effectively comply with departmental, organizational, regulatory, and agency needs. 3. Provides exceptional customer service support. 4. Performs other duties as assigned. - Performs account creation and registration tasks via face to face, over the telephone or at the bedside patient interview in accordance with established policies to obtain complete and accurate demographic and insurance information. - Actively listens to understand what information is being conveyed. - Conveys genuine warmth, care and concern to patients, customers and peers through appropriate tone of voice and demeanor. - Shows willingness to assist all patients, customers, and peers by seeing needs and following through. - Identifies, documents and reports to Manager any exceptions, account creation errors, unresolved complaints/concerns, and critical issu...