Cage-Player Services Supervisor

Job description

PRIMARY PURPOSE: Oversee the accurate and efficient operations of cage- player services activities, including credit and collections, while providing excellent guest service. Position Status: Full-Time: Location: Gold Strike Casino - Tunica, MS SUPERVISION: - Ensures compliance with all federal, state, and local laws, regulations, and ordinances, as well as company and departmental policies, practices, and procedures. - Identifies, develops, and implements process efficiencies. - Supervises and directs the work of staff which includes setting work priorities; scheduling and approving work assignments, timecards, leave requests and shift changes; evaluating, orienting, counseling, and training staff members. - Completes job appraisals, corrective actions, variance research, and attendance tracking for department. - Completes credit-related transactions accurately and completely. - Creatively resolves or rectifies guest and employee disputes and complaints within scope of authority, escalating anything outside of scope of authority to proper management. - Implements and oversees rewards program. - Compiles and analyzes daily, weekly, and monthly reports and/or paperwork. - Oversees A...