Customer Service Associate I

Job description

If you are a current Ruger employee, please click here to apply internally. Job Description: Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay. Essential Job Duties: - Respond to detailed telephone inquiries - Maintain a positive professional attitude through all calls, and listen attentively to customer needs. - Maintain customer confidentiality. - Identify firearms that should be returned to the factory for service - Use technical knowledge to provide guidance to customers over the phone. - Use computer software including MOM or Oracle. - Process payments for service/parts orders. - Generate shipping labels and process emails. - Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms. - Provide support for quarterly parts inventories. - Strive to resolve customer issues on the first contact and advocate for the customer. - Participate in training as mandated by OSHA standards. - Other duties as assigned by the supervisor. Qualifications and Skills:...