Customer Service Representative

Job description

Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at West Coast Dental in Hawthorne, CA, for a Full-Time Customer Service Representative. The regular hours for this position are 7:00 a.m. to 4:00 p.m., Monday through Friday, with occasional Saturday and Sunday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: - Answer phones in a timely manner. - Process outgoing calls in a timely manner. - Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information. - Analyze remakes by customer and ensure any issues are resolved....