Design Ops SME

Job description

Design Ops expert (12-month FTC) 📍 London (Hybrid) | Toyota Connected Europe About the role: We’re hiring a Design Operations expert to build and scale the operational backbone of Toyota Experience Design (TxD). Our design teams work across digital products, in-car experiences, and strategic initiatives, partnering with product, engineering, and business stakeholders across Europe and globally. As the organisation grows, we’re looking for someone to bring clarity, structure, and performance visibility to how design operates and scales. This is a systems-focused role, responsible for improving how we plan, prioritise, deliver, and measure design work, ensuring our design teams can operate efficiently while maintaining high quality. What you’ll be doing: Define and evolve a lightweight design operating model across various design teams. Improve how work is planned, scoped, and delivered. Support quarterly planning, prioritisation, and roadmap alignment. Improve visibility of capacity, demand, and dependencies. Build and maintain clear reporting frameworks . Track key design performance metrics. Reduce waste, duplication, and coordination overhead. Facilitate communication across dist...