Assistant Director for Mail Services - University Printing and Mail - UTK

Job description

The University of Tennessee, Knoxville is seeking an Assistant Director to lead Mail Services operations within the Print & Mail department. This role is responsible for managing daily mail and package operations across a 900+ acre campus, ensuring reliable, efficient, and customer-focused service for faculty, staff, and students. Serving more than 250 buildings and supporting thousands of campus users, Mail Services plays a critical role in campus connectivity—processing over 40,000 packages per month during peak periods. The Assistant Director provides leadership, operational oversight, and strategic direction to maintain high service standards while continuously improving processes, systems, and team performance. Leadership & Team Management: Lead and supervise full-time staff and student employees, including scheduling, training, and performance management Establish daily priorities and staffing plans to meet service expectations and peak demand periods Foster a highly productive and engaged team environment through onboarding, training, and communication Maintain strong relationships with campus partners and external vendors (USPS, FedEx, UPS, Amazon) Develop and report on per...