Concession Lead - Hinckley Spillway

Job description

The Concessions Lead provides quality leadership and direction, to ensure exceptional customer service by providing positive, friendly and professional customer service. This position assists the facilities supervisor in the training, placement and supervision of Concessions Attendants. - Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and/or holidays as required. - Effectively supervises assigned employees through planning, organizing and prioritizing work assignments. - Ensures the daily evaluation of employee preparation and readiness to begin work (i.e., proper uniform, appearance, attitude and equipment. - Assists in screening, interviewing and selecting individuals for admissions/concessions positions. - Schedules cashier employees. - Trains personnel in techniques, procedures and policies. - Prepares information necessary for personnel records. - Recommends discipline when appropriate. - Provides coverage of admissions and concessions functions when assigned. - Maintains records regarding daily revenue and attendance figures. - Keeps staff informed of cu...