Digital Communications Engineer

Job description

POSITION SUMMARY: The Information Technology Services team in the Chicago Housing Authority (CHA) is seeking a highly skilled and experienced Telecom Unified Communications/VoIP Systems Engineer to join our dynamic team. This position will play a crucial role in designing, building, implementing, and supporting enterprise-wide telephone solutions for the Chicago Housing Authority, including cloud, voice over internet protocol (VoIP), mobile, session initiation protocol (SIP), video, and voice infrastructure that integrates with third-party solutions. The engineer will also be responsible for planning, coordinating, and executing major system upgrades, platform enhancements, and lifecycle replacement initiatives across all unified communications systems. This employee will also support and maintain a contact center, Microsoft Teams based audio/video conference rooms and Unified Communications telecommunication infrastructure. They will collaborate with cross-functional teams and leverage their expertise to deliver scalable, reliable, and secure communication systems. This role requires strong technical skills, hands-on experience with various unified communication/VolP technologies,...