Patient Service Representative - BIDMC (40 Hours, Day shifts)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Patient Access Representative at Beth Israel Deaconess Medical Center (BIDMC) is the frontline connection to patient care. In a fast-paced call center environment, you will manage high call volumes, direct patients to appropriate services, and deliver a smooth, efficient scheduling experience. Job Description: What You’ll Do Deliver Exceptional Patient Access: - Answer and manage a high volume of calls professionally and efficiently - Follow call scripts and triage guidelines to assess patient needs - Ask the right questions and use sound judgment to determine appointment type, provider, and urgency Schedule and Coordinate Care: - Use centralized scheduling systems to book appointments - Verify and update patient demographic information - Transfer patients to registration when needed - Obtain and document required referrals and payer details (including workers’ compensation and auto liability) Prepare Patients for Visits: - Provide clear instructions for upcoming appointments - Communicate required documents, prior records, and diagnostic preparation protocols Optimi...