Service Delivery Manager

Job description

Darwin SCHADS Level 5 – Full Time About ITEC Group: ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services. With a workforce of 400+ across QLD, NT, SA, and NSW, we’re proud to lead with heart, purpose, and action. Our Commitment to Cultural Safety: Across our diverse services – including disability, health, youth, and community programs – we recognise and honour the importance of cultural identity, community connection, and lived experience. We work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities, and embed cultural understanding and trauma-informed practice into everything we do. At our core are our ‘We CARE’ values: We Care | We Appreciate | We Are Reliable | We Empower If you live these values and want to make a lasting impact, we’d love to meet you. Why You’ll Love This Role: The Service Delivery Manager is responsible for leading the end-to-end coordination, oversight, and continuous improvement of service delivery for participants across Supported Independent Living (SIL) and community access programs. This role ensures that services are delivered safely, complian...