Builder Support Representative

Job description

Who We Are Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/ The primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and assisting with billing discrepancies. Most of the customer interactions will be by phone or email. Key Responsibilities: ADMINISTRATIVE: - Maintain a full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand. - Utilize Eclipse to manage backorders communicated by writer (calling queue). - Receive and execute purchase orders on behalf of customer’s needs. - Manag...