IT Operations Campus Support Technician

Job description

Cellular Sales IT Campus Support Technician Tier 1 Classification Non-Exempt: Reports to IT Operations Product Support Manager JOB DESCRIPTION: Summary/Objective Act as customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support of hardware and software solutions deployed to National Headquarter personal. Essential Functions: - Supports in person VIP level requests with elevated customer service. - Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing system, email, phone, chat, and in-person for users’ technology needs. - Act as customer advocate, researching, troubleshooting, and pushing for thorough resolution of issues in a timely manner. - Assists with escalating user problem resolutions to track and report recurring concerns. - Available to travel between headquarters’ main campus and other owned properties in addition to shipping distributors. - Responsible for shipping requests and assistance for operational department needs. - Record issues using standard ticketing system and maintains historical records for related problem documentation....