Manager, Digital Content

Job description

We are seeking a detail-oriented and highly organized Content Delivery Manager with exceptional communication, analytics, and user experience skills and a drive for continuous improvement to bring our communication strategy to life. The Manager will collaborate with internal content strategists, writers and stakeholders across Servicing, Originations and Corporate Communications to ensure the highest standards of quality and timely delivery for communication pieces across multiple platforms, especially our digital channels including website, chatbot, mobile apps, and emails. The Manager will play a pivotal role in overseeing the production and management of digital content, analyzing website usage and email data to continuously increase engagement, drive recapture and identify improvement opportunities through data, analytics, and AI‑assisted tools. Your responsibilities will include managing schedules and coordinating teams (such as writers, designers, technologists, and business stakeholders) to ensure our digital experiences are intuitive, consistent, and optimized for engagement and results. The successful candidate will possess strong project management, communication, and pro...