Client Care Specialist - Charters Towers

Job description

The opportunity Charters Towers Veterinary Service - part of the Tableland Veterinary Service group - is seeking a new CLIENT CARE SPECIALIST to join our team. This role has become available as one of our team members is drawn away by her University studies in Veterinary Science, and we couldn't be more proud! Our CLIENT CARE SPECIALISTS are the heartbeat of our clinic, providing the first welcoming, friendly smile to our clients whether at the front desk or on the phone. They are responsible for providing a great first impression and making sure that our clients and their pets have a memorable experience with us. They provide basic animal health advice on topics including parasite protection, nutrition, vaccination and desexing. They also keep the administrative wheels turning by taking phone messages, responding to emails and other client enquiries, coordinating appointments, updating client records, sending appointment reminders and keeping the public areas of our clinic clean, tidy and visually appealing. The day to day role: Our client care team are based at the front desk of the clinic, greeting and farewelling clients who visit for veterinary consultations or purchase mercha...