Customer Support Specialist

Job description

We’re looking for someone to join our Customer Support organization who can build trust with customers, solve problems effectively, and help create experiences that make Jellyfish indispensable. In this role, you’ll troubleshoot customer issues, educate clients on features and recommended workflows, support client configurations, and partner closely with our Engineering, Success, and Strategy teams to drive the right outcomes. What You Own: Manage a queue of incoming support-related requests and work with your team to prioritize tasks. Respond to and action on issues, questions, and configuration needs from customers and internal members of the Success team, providing front-line support via email, support ticketing, and Zoom meetings. Working with internal stakeholders to assess, prioritize, and mitigate issues, who might look like customer success managers, engineers, or fellow team members Attend virtual meetings with customers to analyze, troubleshoot, and diagnose problems Maintain proactive, engaged ownership and awareness throughout your daily workflow. Keep customers informed of the status of their open support requests Identify, report, and document patterns and feedback on...