Field Service Engineering Specialist - Senior Cummins Care L3 FSE supporting HMLD products (Detroit, MI.)

Job description

We are looking for a talented Field Service Engineer - Senior Cummins Care L3 FSE supporting HMLD products to join our team providing technical support remotely to distributors and dealers across the country while residing in the Detroit, MI area to provide prompt on-site support as needed in Detroit and surrounding area. In this role, you will make an impact in the following ways: - Lead thorough investigations of product and system issues by identifying root causes, understanding failure mechanisms, and recommending effective corrective actions. - Strengthen failure analysis outcomes by supporting and applying standard processes for common failure modes (e.g., PIR, CCR, HTD, TSR). - Clearly and concisely document diagnostic findings, repair actions, and conclusions in the appropriate databases to support traceability and learning. - Expand organizational knowledge by sharing insights through KMS, QSOL tickets, training sessions, and cross-team collaboration. - Serve as an onsite technical expert when required, providing hands-on support and guidance during complex field issues and escalations. - Deliver robust technical solutions for complex, emerging product or process issues wh...