Principal AI Site Reliability Engineer, EI Production Services

Job description

Job Description: Note: Fidelity will not provide immigration sponsorship for this position Principal AI Site Reliability Engineer, EI Production Services The Role: The EI Production Services organization at Fidelity is seeking a strategic and proactive Principal AI Site Reliability Engineer (SRE). In this role, you will drive operational excellence, observability, and intelligent automation for mission-critical contact center applications supporting Wealth and Workplace Investing business units. You will lead efforts to reduce manual toil, enhance associate experience, and improve system reliability by leveraging AI-driven automation and industry best practices. This position requires a self-starter with strong communication skills, capable of identifying opportunities, leading cross-functional initiatives, and delivering measurable improvements in stability and efficiency. Your work will transform the support model for critical contact center applications, reducing downtime and improving associate productivity. By driving AI-powered automation, observability, and proactive operations, you will enable faster triage, improved resiliency, and a superior experience for associates and...