Front Desk Manager / Duty Manager

Job description

W LONDON - CONTROL YOUR BEAT: Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. HOW YOU WILL MAKE A DIFFERENCE: - Lead daily operations with precision and flair, ensuring every guest interaction reflects W’s signature style. - Set clear goals, stay organised, and keep the energy high to deliver standout service. - Handle guest concerns with confidence and empathy—turn challenges into opportunities to impress. - Understand how your department fuels the hotel’s success and consistently aim to exceed targets. - Lead with authenticity, communicate clearly, make smart decisions, and inspire through action. - Build a culture of trust, respect, and collaboration where everyone thrives. - Be the example, model the behaviors that define exceptional service and leadership. - Know the roles inside out. Step in seamlessly when needed to keep operations smooth. - Foster open, supportive relationships across the team. - Confidently oversee all front office areas when senior leaders are away. - Go beyond expectations, create memorable...