Service Desk Assistant

Job description

Service Desk Assistant | 9897 | Permanent Contract | 37 hours per week | £ 26,403 to £ 28,142 per annum (Scale E) | County Hall, Norwich Join Our Team: Service Desk Assistant Needed! Are you passionate about IT and customer service? Do you thrive in a dynamic, fast-paced environment? Look no further! We are seeking a dedicated Service Desk Assistant to join our Digital & Transformation Services team based at County Hall. In this role, you'll be the friendly face of our IT Service Desk, the go-to person for our users' tech-related needs. Whether you're resolving incidents, handling service requests or providing timely information, your excellent communication skills will shine as you assist our valued customers. What You'll Do: - Provide efficient and effective IT incident recording and routing to second line services - Be the first point of contact for our c.10,000 customers, ranging from staff, NCC Members to Chief Officers and partner organisation users - Be flexible and available to work from Norfolk County Hall on a regular basis - You'll support customers face-to-face at our 'Tech Deck,' where you'll distribute equipment and manage appointments with our technical specialists -...