IT Infrastructure Manager

Job description

Position Summary: The Manager of IT Infrastructure is responsible for the day-to-day delivery, support, and optimization of IT systems, infrastructure, and end-user technology across the business. This role ensures reliable IT operations while also contributing to strategic initiatives that improve efficiency, scalability, and user experience. This position serves as a key partner to the business, balancing hands-on IT support (hardware, networks, and user systems) with participation in longer-term technology planning and infrastructure improvements. What You'll Do: - Serve as the primary IT contact for infrastructure, end-user support, and equipment management across the business - Serve as the primary point of contact between Terrasmart and the outsourced MSP for all managed IT services, including infrastructure, security, service desk, and cloud operations - Monitor MSP performance against contracted SLAs, response/resolution times, and service quality trends - Own the escalation process for critical incidents and manufacturing-impacting issues, ensuring the MSP responds with appropriate urgency and communication - Manage the MSP change request process for infrastructure changes...