Comms & CRM Operations Manager

Job description

ABOUT THE ROLE: As our CRM Operations Manager, you’ll be the bridge between our data and our customers. Your main focus will be building and managing the audience targeting and selections that power our Financial Services marketing, making sure we’re always reaching the right people at the right time. You’ll be right in the heart of the action—you’ll partner closely with Marketing and CRM Managers to turn raw data into actionable insights and clear performance reports. Essentially, you’re our ambassador for personalization; you’ll champion the customer’s perspective and use data to make sure every interaction we have is brilliant, relevant, and effective. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Contract type - This is a fixed term contract until July 2027. Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The te...