Nuuly Customer Success AI Content & Quality Specialist

Job description

Role Summary Nuuly is seeking a Customer Success AI Content & Quality Specialist that will support the creation, maintenance, and quality assurance of AI-powered customer success content. Reporting to the Customer Success AI Content and Quality Manager , this role is highly execution-focused and plays a critical part in ensuring AI-generated and AI-assisted content is accurate, consistent, on-brand, and delivers a high-quality customer experience. You will work closely with Customer Success, Content, and Support teams to keep AI content current, trustworthy, and aligned with real customer needs. This is an ideal role for someone who enjoys detail-oriented work, continuous improvement, and working directly with AI systems to refine outputs. Role Responsibilities: - Maintain and update AI-generated and AI-assistated content across customer-facing surfaces, including: - Help center and knowledge base articles - Onboarding and Adoption guides - In-product guidance and FAQs - Customer communications and playbooks - Ensure content reflects the latest product features, workflows, and known issues - Monitor AI content outputs to identify outdated, incomplete or incorrect information - Revi...