Service Specialist

Job description

Position Summary Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk insurance. Specialists handle incoming and outbound calls while providing high quality, elite customer service. What will your job entail?: Job Responsibilities: •Handle incoming and outbound calls based on learned skill sets within required standards. •Process business transactions for Builders Risk and JH Ferguson policies. •Utilize company systems to enter all transactions while maintaining production and quality standards. •Ensure all problems, processing and inquiries are handled efficiently within established time frames. •Work in partnership with stakeholders and US Assure’s corporate vision and mission. •Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others. •Educate agents on product offerings and coverage options Work Experience and Education: Min/Preferred Education Level Description Minimum: High School or GED Experience: Minimum: 2 years experience: Additional Experience, Knowledge, Skills, and Abilities •General knowledge...