Shft Mgr, Front Office-RRCR

Job description

Under the direction of the Manager, Front Office, this position is responsible for assisting the Manager, Front Office in day-to-day operations of the Front Office including, Reservation and Switchboard. You will help train Team Members, deliver quality customer service and resolve guest issues. You will direct Team Members to successfully execute all front office operations, including guest arrival and departure procedures. Duties and responsibilities for our next Shift Manager, Front Office will include: - Assisting the Manager, Front Office in all aspects of the department and ensure service standards are followed - Ensuring the safety of guest and Team Members with a thorough understanding of emergency procedures - Assisting in developing Performance Objectives and delivering Performance Evaluations - Consistently providing professional, friendly and engaging service to our guests - Liaising and communicating effectively with all appropriate operational departments - Communicate through pre-shift logs, emails and departmental meetings all information for the respective shift and areas of operation. Successful candidates will demonstrate the following qualifications: Candidates...