Operations Manager

Job description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Qualifications: - Lead and support department heads to ensure operational goals are met and aligned with brand standards - Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively - Review guest feedback and implement action plans to continually improve satisfaction scores - Respond to guest concerns with professionalism, ensuring quick and effective resolution - Stay visible on property and engage with guests to gather feedback a...