Desktop Support Analyst

Job description

Tuknik Government Services LLC, a Koniag Government Services company, is looking a Desktop Support Analyst to support TGS and our government customer in St. George, UT. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The candidate shall be required to receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the BLM has (IT related and Non-IT Related) via the chosen Service Desk support management tool (currently Remedy). The candidate will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI best practices and established procedures and processes. Essential Duties and Responsibilities: - Diagnosing and resolving routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of customer hardware and software components. - Providing technical assistance and solutions to customers as well as other...