Front Office Medical Receptionist

Job description

Receptionist Position Summary: The Receptionist serves as the first point of contact for patients and plays a vital role in delivering a professional, welcoming, and efficient patient experience. This role is responsible for front desk operations, patient check-in and check-out, scheduling, phone and portal communication, and insurance verification. The Receptionist works closely with clinical staff, providers, and central support teams to ensure smooth clinic flow and accurate administrative processes. Key Responsibilities: Patient Check-In & Check-Out: Check patients in upon arrival by verifying and scanning required identification and insurance cards. Ensure completion of all required new patient and follow-up forms. Collect time-of-service payments, including copays and self-pay balances, in accordance with clinic policy. Check patients out following provider instructions documented in EMR tickler notifications, including: Printing and providing patient education materials. Printing laboratory, imaging, and referral orders. Scheduling follow-up appointments. Completing infusion drug start forms via DocuSign on clinic iPads. Scheduling & Referral Management: Schedule new patient...