Patient Access Representative - Flexible Shifts

Job description

Job Purpose The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork. Duties and Responsibilities: - Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors - Notifies appropriate personnel of complaints/concerns that require their attention - Provides interim solution for all complaints/concerns - Obtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signatures - Input essential information into the computer system - Ensure all information is collected and included in charts - Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid - Provides assistance as needed to Physicians, Department Managers, and clinical staff as...