Director of Account Management

Job description

The Director of Account Management is responsible for the account management for all properties that have moved into normal operations in the Palm Beach & The Greater Treasure Coast region. This position would manage a team of approximately 4 Regional Managers and 20 Account Managers. In addition to managing the Account Management team, the Director of Account Management would be responsible for renewal contracts for all active accounts. This includes monitoring expiration dates and guiding the account through the renewal sales process to meet the necessary parameters to extend the existing term and maintain revenue for the company. RESPONSIBILITIES: customer expectations. Regularly check the customer satisfaction of board members, property management/staff and VIP customers customer satisfaction in Hotwire policies/ procedures and the art of providing White Glove Customer Service - Manage the Account Management team and staffing needs as new accounts are signed. - Effectively manage high level issues affecting properties (internally and externally) to a positive resolution - Develop trusted, long-term relationships with board members, property managers, key personnel and - Network...