IT Support Specialist I- On-Site- Reno, NV

Job description

The Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment. - Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner. - Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution. - Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken - Applies diagnostic utilities to aid in troubleshooting - Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution - Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications - Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals...