(REMOTE) Agent, Colleague Support, HRSS - Tier I Contact Center

Job description

Employment Type: Full time Shift: Description: Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures. Performs clerical functions including customer service (all communication methods), data entry, maintenance & organization of records. Supports key customers (e.g., management, colleagues, patients, vendors) in exceeding their expectations. Demonstrates the ability to deliver personalized care & service unique to the key customer’s expectations / needs. Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. - Position is fully remote based. Work Focus: Provides administrative support services & engages in activities that enhance or improve coordination, preparation & flow of the department processes & core work. Plans & organizes workflow & prioritizing customer needs. Develop, implement & maintain job-related records. Maintains procedural standards as appropriate for role. Process Focus: Utilizes multiple system applications for data collection & management. Kno...