Call Center Representative

Job description

Join our seasoned, passionate team of spa professionals in our high-energy spa wonderland! Eau Spa, one of the most exclusive Forbes Five Star properties in the world, hires and develops only the most sophisticated team, committed to providing a delightfully indulgent guest experience. Would you like to work alongside them? Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Call Center Representative. The Call Center Representative is responsible for booking appointment for services at the facility and answering questions about the services offered. Responsibilities: Ensures the “Arch Amenities Group Experience” for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of Arch Amenities Group. Handles business transactions in connection with booking appointments for spa, salon, and fitness services. Make recommendations according to customer’s needs. Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call...