Service Specialist
Bass Pro Shops · Prairie Du Chien, Wisconsin, US
POSITION SUMMARY: The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection...
Job description
POSITION SUMMARY: The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories. EXPERIENCE/QUALIFICATIONS: - Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers. - Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner. - Answers service, warranty and parts questions over the phone and in person. - Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer. - Affixes bar code labels to units received and updates lot location in IDS. - Maintains unit inventory status communication in IDS and assists with physical inventories. - Prints daily unit delivery schedule to prepare for upcoming orientations. - Conducts final PDI and inspects detailing of all units scheduled to deliver an...