Client Experience Manager

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title: Client Experience Manager About your role: As a Client Support Tier 2 – Sr Associate III, you support Community Financial Institution (CFI) clients by ensuring their merchant portfolios are processing accurately and efficiently. You will monitor client and merchant activity, manage issues and escalations, and maintain complete and accurate records. Your work strengthens financial institution (FI) relationships, supports portfolio retention, and reinforces trust in our ability to serve their customers. What you’ll do: - Support the retention and growth of the CFI portfolio by maintaining strong, proactive relationships with assigned FI clients. - Monitor merchant ac...