Customer Support Technician

Job description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! About the role Enphase Energy is looking for Customer Service Technician to provide inbound phone calls services to Customer Support Level 1 What you will do Who you are and what you bring - Answer inbound phone calls to the Customer Support Level 1 phone queue - Respond to inbound emails to the Customer Support group address - Provide pre-sales information about products - Document all activity in a central CRM/Helpdesk software platform - Troubleshoot technical issues related to installations - Assist with the activation of new sites as needed...