Patient Attendant

Job description

Job DetailsJob Location: Eastover - Charlotte, NC 28204Job Supervisory Responsibilities: None General Summary: A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant. Essential Job Responsibilities: Answers all incoming patient and provider calls in a timely, professional, accurate, and efficient manner in accordance with company and government guidelines and handles accordingly. Ensure proper authorization/referrals are on file, prior to scheduling appointment. Schedules appointments for patients either by phone, online, or email. Schedules urgent/same day appointments with the physician assistance or physician other than their primary allergist. Uses EPM system within the NextGen system to match physician/clinician availability with patient’s preferences in terms of date, time, and location. Provides patients with accurate helpful information and guidance regarding Allergy and Asthma Procedures. Reviews MD schedules regularly and works to ensure doctors maintain a full schedule. Ensures that updates (e.g., cancellations or...