Customer Service & Dispatch Coordinator

Job description

Title Customer Service & Dispatch Coordinator Installation - POS Reports to: POS Director, Services Position Overview: The Customer Service & Dispatch Coordinator plays a vital role in delivering exceptional service and coordination between customers, field technicians, and third-party vendors. This position is responsible for managing service calls, scheduling and dispatching technicians, processing parts orders, tracking equipment, and ensuring accurate and timely billing. This role requires strong communication, organizational, and multitasking skills, as well as the ability to remain calm and decisive in fast-paced environments. The ideal candidate is detail-oriented, customer- focused, and thrives on solving problems efficiently while maintaining excellent relationships with internal and external partners. Duties and Responsibilities: - Customer Support & Communication - Deliver exceptional customer service across all communication channels — phone, email, and in-person — ensuring prompt, courteous, and professional assistance. - Serve as the primary contact for customers regarding service requests, parts orders, repairs, and billing inquiries. - Conduct proactive follow-ups w...