Customer Onboarding Specialist with French
Worldline · Warsaw, Mazovia, PL
Who we are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at th...
Job description
Who we are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity: The role of the Customer Support Specialist is to set up, maintain, and upgrade payment solutions for our customers. Day-to-Day Responsibilities: - You provide exceptional customer service via phone and email, - You deal with customer requests from ticketing tools (Jira, SalesForce), analyze and complete within agreed timescales, - Communicate with SPECIALIST GROUPS (R&D, support L2 etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration - You understand the customer’s technical environment and customer’s configuration of payment solution, - You troubleshoot and resolve technical issues related to our payment solution, - You work on customer a...