IT Tech I (High Point, NC)
GT Independence · High Point, North Carolina, US
RESPONSIBILITIES AND DUTIES - Serve as first point of contact between end-users and IT staff to identify the root cause of an issue. - Communicate regularly...
Job description
RESPONSIBILITIES AND DUTIES: - Serve as first point of contact between end-users and IT staff to identify the root cause of an issue. - Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems. - Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software. - Keep computers and peripherals up to date and functioning properly. - Screen complex, technical or specialized literature for referral. - Make and implement recommendations based on the problem identified. - Perform routine maintenance and management of infrastructure and systems. - Support Cloud infrastructure settings and deployment. - Other duties as assigned. EDUCATION: High School diploma or equivalent required Degree in Information Technology preferred: EXPERIENCE AND QUALIFICATIONS: - CompTIA A+ or Microsoft Certification or equivalent experience a plus - Excellent customer service skills - Attention to detail; Excellence in quality of work - Ability to identify difference between and resolve hardware and sof...